If you think you may have another account, try logging in to Origin with any other email addresses you may have used.

You can also try uninstalling and reinstalling Origin.įirst, double-check you’re signed into the right account. This will refresh your Game Library in the Origin client. If this does not work, log out of Origin and log back in again. If your purchase processed but you still don’t see your gameĬlick on the Origin menu in the Origin client and select Reload Page. Once your payment has processed, your full games will show up in your Game Library. Try logging in to Origin with other email addresses you may have used to see if you can find your game there instead.

If your order is not showing, then you may have bought the game on another account.

If it’s still processing, you’ll get your game when it’s completed.

Click on EA Account and Billing, then Order History.

Click on your Avatar in the bottom left corner to bring up the menu options.

If your new game isn’t in your Game Library when you log in to the Origin client, your order might still be processing:

You’ll only see this tab if you currently have, or at some point had, an Origin Access membership.Ĭheck to see if your payment went through.

This will open a new window with your EA Account settings.

You can also do this from the Origin client.

Click on your Avatar in the bottom corner to bring up the menu options.

To see your Origin Access subscription info:

Depending on the game, there might be one or more of these tabs where you can see what extra content you have for your game.

Click on the tab for Extra Content, Expansion Packs, or Game Packs.

Click on the game you bought the expansion pack or DLC for.

Expansion packs, downloadable content (DLC), and Origin Access subscription information can be viewed elsewhere. Only full games show in your Origin Game Library.

Did you buy a full game or an expansion pack? Can’t find your games? Try some of these steps to find out if they’re hidden or if your purchase is still processing.

Origin ea play game list