have a neutral expression and make sure your eyes are open and visible.

keep your head straight and look directly at the camera.

be in even lighting, against a plain, light-coloured background.

If you are 9 or younger, you will not be asked to scan your face. To do this, go to the ‘Find out more’ menu and select ‘Skip this step’. You can skip this step and provide different evidence to prove your identity if a flashing light may cause you difficulties. Hold your phone’s camera in front of your face until the scanning is complete. The screen will flash as it scans your face. You can travel to the UK on a different passport as long as it’s valid. If you scan your HKSAR passport but the app cannot read the chip, you can restart the ‘confirm identity’ task on the application dashboard and use another BNO or EEA passport with a biometric chip if you have one.

HKSAR passports with a document number starting with ‘K’ may have chips that are harder to read. If you choose to confirm your identity another way, you’ll need to book an appointment at a Visa Application Centre (VAC) or a UK Visa and Citizenship Application Services (UKVCAS) service point. If the app cannot read the chip in your document, you can choose to confirm your identity another way. If you are using a passport and you continue to have problems, place the phone on the reverse cover or the photo page. If this happens, you should slowly move your phone around the document until the app recognises it. If the app does not recognise your document, the check will time out and the screen will say ‘information not found’. Do not move the phone until this message appears and the check is complete. When the app has successfully read the chip in your document, the screen will say ‘information checked’. Place your phone on the card, making sure that the top of the phone covers the card without overlapping it. On newer BRPs, the chip will not be visible. Place your card down so that the side with the chip is facing up.

On a BRP the chip is located on the back of the card.

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